Got a question? We're here to help.
Search our FAQs for answers.

Signing Up

Do I need an account to buy Amnyo products?

Yes. We must verify provider credentials before we can ship product.


How long will it take to get verified?

It’s usually same day verification.


Shipping

Where do you ship?

We ship anywhere in the United States.


Do you ship internationally?

We can on a case-by-case basis.


Account Information

Can I change the email address on my account?

Sure thing! You can change any of the basic information you want on your account. However, if you alter the shipping address, or the provider information, we will have to re-verify your account before we can ship an order.


I forgot my password!

Click on the forgot password link on the login screen and follow the directions.


Billing

When will I be billed?

Orders are paid for directly at checkout. We do not offer delayed payment terms.


What forms of payment do you accept?

We accept all major credit cards. An ACH payment option will be available in the near future.


Website Issues

I’m having an issue checking out.

Please email us and let us know the specific issue. If you just signed up with us we may not have completed your account verification yet.


Cancels & Returns

How can I cancel an order?

You must cancel an order before it ships. Our shipping center is in Northern Arizona and our time zone is Arizona time. We will have all shipments out the door by 4pm Arizona time.


What is your return policy?

No returns are allowed. However we can work with you to resolve any problem that occurs.


Product & Process

How is Amnyo FDA Compliant?

According to FDA information published in late 2017 a product that is minimally manipulated, and meets homologous use requirements, meets the requirements of a section 361 biologic product. Our product is collected in it’s natural fluid state, is not over manipulated, and meets homologous use requirements for clinical use.


Still need answers? Email Amnyo Customer Care with any other questions or suggestions!